Rod's
Western Palace
All About Rod’s
Rod’s Western Palace is your source for everything Western—from Western apparel and tack to unique Western gifts and home décor.
Established in 1976, Rod’s has grown from 4,000 to the 34,000 square feet it covers today. In the early 90’s Rod’s started the catalog and online operation (Rods.com), making sure customers have everything they need at their fingertips. Customers enjoy easy ordering around the world. Just recently in April of 2011 they added Rod’s Tack Barn doubling the retail and office space to make more room to feature all departments. Over this time Rod’s has become one of the leading Western apparel and tack stores in the country.
Rod’s focus on customer service helps to ensure that every rider—from beginner to seasoned pro—finds exactly what he or she needs—from hats to boots and headstalls to saddle blankets. You’ll find great brands like Tony Lama, Lucchese, Justin, Ariat, Cinch, Cruel Girl, Weaver Leather, Myler Bits, Oster, Professional’s Choice, Reinsman, Tom Balding Bits & Spurs, Wrangler, Roper, Rock n Roll Cowgirl, and more. And now there is expanded showroom space for gifts and home décor as well as a huge offering online and in the catalogs.
Rod's 
Dear Sirs
I placed an order for a a ladies oval concho belt. You sent me a back order notice. I can’t find it. will you please tell me the status of my order. Do you have a phone number I could contact.
Marion Whitfield
9425 N. Sidewinder
]Tucson, AZ 85743
I want to buy this saddle: Dale Chavez Opportunity Reiner
Item # 03-1027 Read ReviewsEmail a Friend
-See more at: http://www.rods.com/dale-chavez-opportunity-reiner.html#sthash.dLjUg8Dc.dpuf
But I need saddle size :
Tree:
Equi-Tex flex tree with Quarter Horse bars
Seat size 16 or 15 1/2
I’ve been lookin for someone that could shape my hat from the crown to the brim but I live in pa and don’t have anyone around that can shape my stetson
I have tried to place an order several times and it keeps telling me you can not ship to a po box. I live in the mountains and do have a po box as I pick up my mail there I have place several orders you show my physical address. How can I correct the problem. Mj reiter
Dear sir or madam:
I have been searching online for a 2 inch wide belt. Everything size comes up when searching for 2″ wides belts. Your sure can make it easier for me by telling me if you have a 2″ wide belt in either dark brown or black, maybe even a real dark red.
I measured a belt that fits and its 47 inches from end to end. My pants size is 38.
The reason it has to be 2″ wide is because I received a gift from the RR, when I retired and it was a belt buckle with a big locomotive on it. It is exactly 2″ wide where the belt slide in the backe of the buckle.
Sincerely,
Carlos Guffey
Retired USN/Railroader
Hello,
I wanted to make you aware of a customer service issue. I enjoy the lovely products that rods has to offer, so last friday I placed an order for two quilts. One for my room and the other for my daughters. They were full price but lovely, so I splurged.
The following Monday (1 business day) after placing my order, the quilts were advertised as 20% off. I contacted customer service and was told they would not honor the sale price even though the merchandise had not been delivered. I asked to speak with a customer service supervisor and was told that I WAS speaking with the supervisor ( Jessica). I told he that it was unacceptable and unreasonable and she told me I could send an email to
rods@rods.com but that was the extent of the assistance she could provide.
I would hate to take this issue to social media but definitely will if it is not resolved Customer service is the core of any retail business, as I am sure you are aware.
My order number is 100320687.
Thank you,
Lorie Welch